Refund policy

All products purchased from www.brackets.pk can only be exchanged within 15 days, if: 

• The item(s) is defective or has missing accessories, wrong size/order/article issue at the time of delivery.  
• Customer must notify us within 24 hours of delivery of the order. Customer will be required to email us at info@brackets.pk along with the proof of damaged or missing article. 

Product ordered online can be exchanged at our retail or online store. Tag/label must be intact at time of exchange either from a store or online ensuring the product is in its original condition. 

There are certain scenarios where it is difficult for us to consider exchanges. Such scenarios include, but are not limited to the following: 

• Exchange request is made outside the specified time frame (14 day exchange policy applicable).
• Product colors may vary slightly due to the photographic lighting source or the screen, thus the product is not eligible for exchange for this particular reason.  
• The product is damaged because of use. 
• The product has been tampered. 

• Anything is missing from the package including price tags, labels, original packing and order invoice.  
• Do not accept the parcel if it’s damaged or seal opened, Brackets will not be responsible for such exchanges.  
• Brackets doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.  
• Any order placed at www.brackets.pk, will be delivered in a sealed flyer or the box.  

 

 

Order Cancellation 

Customer may cancel the order at any time before the order has been processed.  

Brackets has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in Quality Control or the credit/debit card payment declined by the issuing financial institution.